Planning a trip in these uncertain times can cause a real headache. But we’ve got you! Should COVID-19 related travel restrictions, i.e. border closures, quarantine requirements or other measures being put in place that prevent you from travelling, we as Ausventure Travel will not charge a cancellation fee. In accordance with the product provider you have booked with you will either be issued a 100% travel credit or receive a full refund. Please see our Terms and Conditions for more details.

We know these are uncertain times. Should COVID-related travel restrictions such as a lockdown, border closures or quarantine rules prevent you from travelling, we will issue either 100% travel credit for the amount you have paid or a full refund. Which one of those options apply to you will depend on the relevant partner’s refund policy .Please check with us which of the two options applies to your booking. All cancellation must be made in writing.

The safety of our customers is our top priority. In either of those cases you can change your travel dates free of charge or apply for a travel credit for the amount you have paid which you can use for future bookings with the same provider. All cancellations must be made in writing and proof, such as a copy of the positive test result, might be required by our partners in order to waive the cancellation fee.

If you’re finding yourself in a situation in which your rental contract is not immediately affected by COVID-related measures but your envisioned itinerary or events you have booked through other suppliers are to change, our standard T&Cs might apply. If you wish to cancel your vehicle booking, the respective rental company might raise a cancellation fee as outlined in our T&Cs. Please get in touch with us so we can help you find the best option for a booking amendment or cancellation.

Most of our partners require drivers to be at least 21 years old, with a few exceptions which accept drivers as young as 18 as long as they hold a full driver’s licence in English or an Australian Green P Plate (P2) licence. Young drivers may be restricted to certain vehicle types and a young driver’s surcharge fee may be applied.

There are a few things to consider and the clearer you are what you want / need the easier it will be to find the right fit. Ask yourself these few basic questions.

• What’s my budget?
• How many people need to comfortably sleep in the vehicle?
• Do I really need washroom facilities?
• Are there any features I couldn’t live without?
• Where do I want to go?

All camper details and features are listed in the quote we sent. If you are still unsure, just let us know and we are happy to go through the available options with you.

We generally offer two options: The standard liability option included in the risk-taker package is the amount you will be liable to pay in the event of an accident or damage to the vehicle, regardless of who is at fault. If no reduction option is taken the full amount is charged as a bond on pickup. The ease-of-mind package has the lowest level of liability and with that reduces the bond significantly if not to NIL. This option is the best value for money and often comes with a bunch of included items, such as baby seats, camping chairs and table, the fee for a second driver etc.

While Ausventure Travel offers payments to be made via credit card, bank transfer or PayPal, a valid credit will be required when you pick-up the vehicle from our partner. Your credit card will be used to pre-authorise the selected bond amount. If you do incur extra fees, such as speeding or parking fines, this will also be charged to your credit card.

To be honest, it depends. Our database encompasses nearly 200 vehicles from different companies all of which have different features, insurance options and available extras. But don’t worry, all of our quotes include a comprehensive list which compares the best available options and clearly shows pricing, key features of each vehicle, available reduced liability options and extras you can add to your booking, such as a GPS, camping table & chairs and additional drivers.

Most of our partners have a 5-7 minimum rental policy. During peak times, such as Christmas and Easter, this may be extended to 7, 10 or 14 days.

Standard two-wheel drive vehicles, such as campervans and motorhomes can only be driven on sealed/bitumen roads or well-maintained access roads which lead to recognised campgrounds. Only 4WD vehicles can be taken off sealed roads. If you’re planning an off-road adventure it’s worth checking in with us as you may need additional written permission by the vehicle provider to take the van on some of the popular tracks.

This can vary from one vehicle to the next but we recommend that the vehicle is plugged into main power every two nights since your board battery only recharges when connected to mains power or will trickle charge when you’re driving the vehicle. Some vehicles have solar panel backup, which helps recharge the board area battery when parked.

If you want to bring a furry friend, let us know. A few of our partners allow you to bring up to two registered dogs or cats with you. It’s worth noting that this must be pre-booked and will incur an additional fee.

Usually – yes. Some suppliers require a booking to be made 10 – 14 days in advance for their popular tours but mostly it’s no worries to book open-dated tickets. Your order and travel vouchers will state all the information you need to lock in your tour dates.

That’s not up to us, but we’re here to help. Date changes are at the operator’s discretion and might incur a date-change fee. If you would like to change the date of your tour or activity please contact us directly and we will check on this for you.

This is one of the times when travel insurance comes in handy. The first thing to do is to contact us or the supplier directly to let them know that you are unable to attend the tour. If you are unable to reschedule then you should contact your travel insurance provider to claim any refunds.

You sure will. We will either provide you with a full refund or reschedule the tour for you if this is suitable.

Yep – we’d be happy to offer you a discount if you’re booking as a group of travellers. Let us know what you have in mind and how many of you there are. You can get in touch with our team via our Contact Form, email info@ausventure-travel or send us a message via Facebook or WhatsApp.

An extra cost is something you will pay directly to the supplier upon arrival, for example National Park fees or insurance levies. But don’t worry, it’s all very transparent. We will let you know of all extra costs before you make your booking and this information will also be stated on your purchased voucher to remind you. Most of our trips are ‘All Inclusive’ meaning there will be no extra fees after you’ve paid your balance.

Generally, if you are booked on a trip lasting between 1- 5 days and you’re returning to the same place you departed from then the luggage allowance is between 7 and 15kg and restricted to a small backpack and a handbag.